As the person making the booking, it is your responsibility to read and understand the cancellation policy as well as communicate the details of this excursion to the other people on your reservation prior to arrival.
Cancellation Policy
Cancellation Deadline: 4:00 PM CST, the day before your tour/rental departure.
NOTE: A 15% cancellation fee applies to all cancellations received prior to the Cancellation Deadline.
NO refunds will be issued should you need to cancel your adventure or remove individual tour spots after the Cancellation Deadline has passed. When you reserve your experience, the tour/rental spots you booked are no longer available for anyone else. We schedule guides, crew members and plan our logistics based on the number of spots we have confirmed.
Treeosix reserves the right to refuse service AND refunds after the Cancellation Deadline has passed, for reasons including but not limited to:
- Inability to complete the activities once they have commenced.
- Arriving with fewer guests than the number of tour spots reserved.
- Guests weighing less than the minimum weight requirement for a particular activity.
- Guests weighing more than the maximum weight requirement for a particular activity.
- No shows or late arrivals for your scheduled tour/rental departure time.
- Inappropriate personal conduct or verbal abuse directed at our crew or other passengers.
- Arriving for your adventure under the influence of substances.
RESCHEDULING TOUR FOR A DIFFERENT DATE: You may reschedule your existing tour/rental for a different date/time within the current season (subject to availability) at anytime prior to the Cancellation Deadline, at no charge. Requests to reschedule your existing tour/rental for a different date/time after the Cancellation Deadline has passed will be refused.
REMOVING SPOTS FROM AN EXISTING TOUR: Individual tour/rental spots removed from an existing booking prior to the Cancellation Deadline, are subject to 15% of the individual tour spot total as a cancellation fee. There are no refunds for individual tour/rental spots that are removed from an existing booking after the Cancellation Deadline has passed.
SUBSTITUTING SPOTS ON AN EXISTING TOUR: In the event that one of the individuals in your group does not meet the participant requirements for the activity you’ve reserved, you can substitute another participant that does meet the requirements into the available spot at no charge, provided this can be done without delaying the tour/rental departure time.
ADDING SPOTS TO AN EXISTING TOUR: You may ADD additional participants to an existing tour/rental at anytime prior to departure (subject to availability). The additional spots will be added at the per person price received at the time the original booking was created.
ALL OTHER ACTIVITY PASSES ARE NON-REFUNDABLE AND NON-TRANSFERABLE: Activity passes (including but not limited to: climbing wall, treetop drop, giant swing, disc golf, and mini-zips for kids) are non-refundable once purchased and non-transferable once redeemed.
WEATHER POLICY
We DO NOT offer TriBoard rentals when it is raining. We are happy to reschedule your adventure OR provide a full refund if your TriBoard rental is cancelled PRIOR to departure due to weather.
“Rain Checks” will be issued should it begin to rain during your rental time resulting in your experience ending prematurely.