Policies

As the individual booking a zipline tour or purchasing activity passes, it is your responsibility to understand and follow our payment, cancellation, and other policies, as well as pass this information along to the other members of your party. If you have any questions regarding our policies, please take the time to discuss them with us prior to making a booking.

Once a booking has been made, you have agreed to our terms and conditions on behalf of yourself AND the rest of your party.

PAYMENT POLICY

Full payment is due at the time of booking to secure a guided zipline tour, electric fatbike rental, or activity pass.

Guided zipline tours and activity passes must be reserved in-person or online. We accept cash, debit, Visa, Mastercard, American Express, Treeosix gift cards and Treeosix experience vouchers as valid forms of payment. Our online reservation system does not accept Visa Debit or Mastercard Debit cards. We do not store credit card information on file, physically or electronically, and do not take credit card information over the phone.

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received. Prices quoted do not include GST unless otherwise stated.

CANCELLATION POLICY

Cancellation Deadline: 4:00 PM CST, the day before your tour/rental departure.

NOTE: A 15% cancellation fee applies to all cancellations received prior to the Cancellation Deadline.

NO refunds will be issued should you need to cancel your adventure or remove individual tour spots after the Cancellation Deadline has passed. When you reserve your experience, the tour/rental spots you booked are no longer available for anyone else. We schedule guides, crew members and plan our logistics based on the number of spots we have confirmed.

Treeosix reserves the right to refuse service AND refunds after the Cancellation Deadline has passed, for reasons including but not limited to:

  • Inability to complete the activities once they have commenced.
  • Arriving with fewer guests than the number of tour spots reserved.
  • Guests weighing less than the minimum weight requirement for a particular activity.
  • Guests weighing more than the maximum weight requirement for a particular activity.
  • No shows or late arrivals for your scheduled tour/rental departure time.
  • Inappropriate personal conduct or verbal abuse directed at our crew or other passengers.
  • Arriving for your adventure under the influence of substances.

RESCHEDULING TOUR FOR A DIFFERENT DATE: You may reschedule your existing tour/rental for a different date/time within the current season (subject to availability) at anytime prior to the Cancellation Deadline, at no charge. Requests to reschedule your existing tour/rental for a different date/time after the Cancellation Deadline has passed is NOT GUARANTEED and is subject to additional fees.

REMOVING SPOTS FROM AN EXISTING TOUR: Individual tour/rental spots removed from an existing booking prior to the Cancellation Deadline, are subject to 15% of the individual tour spot total as a cancellation fee. There are no refunds for individual tour/rental spots that are removed from an existing booking after the Cancellation Deadline has passed.

SUBSTITUTING SPOTS ON AN EXISTING TOUR: In the event that one of the individuals in your group does not meet the participant requirements for the activity you’ve reserved, you can substitute another participant that does meet the requirements into the available spot at no charge, provided this can be done without delaying the tour/rental departure time.

ADDING SPOTS TO AN EXISTING TOUR: You may ADD additional participants to an existing tour/rental at anytime prior to departure (subject to availability). The additional spots will be added at the per person price received at the time the original booking was created.

ALL OTHER ACTIVITY PASSES ARE NON-REFUNDABLE AND NON-TRANSFERABLE: Activity passes (including but not limited to: climbing wall, treetop drop, giant swing, disc golf, and mini-zips for kids) are non-refundable once purchased and non-transferable once redeemed.

RAIN OR SHINE POLICY

Your zipline guides are prepared to depart for the course RAIN OR SHINE.

If you do not want to go zip lining in the rain, it is your responsibility to contact us before the Cancellation Deadline to request a change to your reservation. 

EXTREME WEATHER POLICY

If you feel that the forecasted weather in the area may prevent you from completing the tour as scheduled, it is your responsibility to contact us before the Cancellation Deadline to request a change to your reservation. 

Otherwise, proceed to arrive for your tour as normal (10 minutes prior to your departure time). We will wait until your scheduled departure time to make a decision as to whether your tour will depart on time, be delayed, or be cancelled entirely due to weather conditions.

In the event that TREEOSIX decides the tour must be cancelled due to extreme weather conditions in the area PRIOR TO DEPARTURE, we will:

  • Work with you to change the date/time of your tour departure OR;
  • Issue a full refund. (Please note: this will be returned to you via the original payment method. This may take up to 7 days to process depending on the payment type).

In the event that the tour has departed and TREEOSIX determines that an evacuation of the tour must be initiated due to extreme weather conditions, we will:

  • Work with you to reschedule the date/time of your tour departure OR;
  • Issue a full refund if your group did NOT complete the first zipline of the tour; OR
  • Issue a refund minus a 15% administration fee if your group completed LESS THAN FIVE ziplines of the tour; AND
  • No refunds will be issued should your group complete AT LEAST FIVE of the ziplines on the tour prior to being evacuated.

GIFT CARDS POLICY

Our gift cards are non-refundable once purchased. They have no expiry date.  The value of a gift card can be used towards everything and anything that we offer.

EXPERIENCE VOUCHERS POLICY

Our experience voucher program has ended but that does not mean your vouchers do not still have some value. Any outstanding vouchers can be converted to an electronic gift card on your next visit to Treeosix. The value of the electronic gift card will be equal to the amount you originally paid for the vouchers at the time of purchase and will be issued automatically to the primary booking contact.

** NOTE: If you possess an experience voucher that contains the word “PROMO” anywhere on the receipt or ticket and is accompanied by an expiry date, this means that your particular experience voucher was donated by Treeosix Adventure Parks to an event or other initiative. Should this be the case, the voucher will expire on the expiry date indicated, contrary to our standard cancellation policy.

** NOTE: Experience vouchers must be redeemed at the location from which they were purchased. However, if you purchased a voucher for the Cypress Hills location and would like to redeem it at our Waskesiu location instead (or vice versa); just send us an email with your transaction number and we can make that change for you prior to you making a booking.

PARTICIPANT WAIVER POLICY

All participants must arrive at our BaseCamp at least 15 minutes prior to their scheduled activity. The purpose of this is to allow time to read, understand, and sign our waiver. All individuals under 18 years of age MUST have their waiver signed by a parent or legal guardian prior to participating in any of our activities.

Our waivers must be completed electronically.

We highly recommend filling out your waivers in advance of arrival via the link you receive in your booking confirmation to ensure your check-in process is as seamless as possible.

PRIVACY POLICY

Treeosix Adventure Parks is dedicated to keeping your information private and secure. We have chosen proven tour operator software; Rezgo (http://www.rezgo.com) to ensure that your data is secure when communicating with us online. This Privacy Policy outlines how we keep your information secure and what information we store on our personal computer:

Data Collection

We collect only the information needed to identify you and your account. We will not collect additional personal information about you unless expressly given the permission to do so. By using our reservation system, to manage and add additional information to your account, you are giving us expressed consent to store additional information about yourself. These tools will allow our reservation agents and yourself to update your account information, create reservations, etc. and are available to help make your online experience with us more enjoyable and efficient. When ordering online with a credit card we do not store your credit card information on our servers. It is available to us only to process the transaction, which takes a matter of seconds.

Your personal information

We will not rent or sell any of your personal information to other companies or individuals. We may use third-party service providers such as TripAdvisor to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post visit reviews about your experience). As well, there are some limited circumstances in which we may disclose your information. For example, if we are required by law or if we believe in good faith that the information you have provided us is reasonably necessary to disclose to the appropriate authorities for the safety and protection of rights / property of our company, and its users. In the event of a server relocation, or data relocation through electronic means, you consent to the transfer of your information whether domestic or foreign.

Outside links

We may, from time to time, offer you links to outside locations (even websites not owned by us) to help you further understand our products or services we provide to you as a customer. Additional links may also be provided which may improve your experience with our website. We do not exercise control over the content of these websites. Additionally, outside sites may place cookies, or other software, on your personal computer which may be undesirable. If we provide a link which you feel is inappropriate, please contact us to have it reviewed.

CHILD SAFETY POLICY

Treeosix Adventure Parks is dedicated to providing a welcoming and safe environment for customers of all ages. It is for the safety of each child who visits that Treeosix has adopted the following Child Safety Policy:

Children under the age of 13 should always be accompanied by a parent, guardian, or assigned caregiver while they are participating in our activities. All children are required to have the telephone number of someone who can assist them in an emergency listed on their waiver form.

If a child in this age group is found unattended at anytime at our basecamp:

  • Treeosix staff will attempt to locate the parent, guardian, or caregiver at the basecamp and inform him/her of the policy.
  • If the parent, guardian, or caregiver cannot be found, Treeosix staff will attempt to call the emergency contact number listed on the child’s waiver form and inform him/her of the policy.
  • If the above actions are ineffective, the police will be called for assistance.

Treeosix staff is obligated by the The Child and Family Services Act to call the police if they believe a child is in need of protection.

TREEOSIX ADVENTURE PARKS’ RIGHTS

Treeosix Adventure Parks and its employee’s reserve the right to determine availability, refuse service, cancel tours, vary itineraries, amend fares, change days of operation, and make changes to our cancellation policy at anytime.

If you have any questions regarding our policies, please take the time to discuss them with us prior to making a booking. As once a booking has been made, you have agreed to our terms and conditions on behalf of yourself AND the rest of the individuals in your party.

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