As the individual booking a zipline tour or purchasing activity passes, it is your responsibility to understand and follow our payment and cancellation policies, as well as pass this information along to the other members of your party. If you have any questions regarding our policies, please take the time to discuss them with us prior to booking. As once a booking has been made, you have agreed to our terms and conditions on behalf of yourself and the rest of your party.
Full payment is due at the time of booking to secure a guided zipline tour or activity pass.
Guided zipline tours and activity passes must be reserved in-person or online. We accept cash, debit, Visa, Mastercard, American Express, Treeosix gift cards and Treeosix experience vouchers as valid forms of payment.
All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and may be changed if the promotion you redeemed becomes invalid due to changes to your reservation prior to departure. Prices quoted do not include GST unless otherwise stated. When paying online with gift cards or experience vouchers, our reservation specialists will need to manually accept payment on the back end of the reservation system before we can confirm your booking. Once they have done so, they may contact you for a valid credit card to process should your method of payment not contain enough value to cover the full cost of your reservation (this also applies to bookings made over the phone).
Additionally, our tours depart at predetermined times so please arrive at least 10 minutes prior to your departure. We will do our best to accommodate you should you miss your departure time but it is ultimately your responsibility to be on time for the tour that you booked.
Please review our cancellation policies carefully and communicate them to all members of your party.
The following cancellation policy applies to:
Cancellation requests received PRIOR to 4:00 PM CST, the day before the date of your tour departure, are subject to 15% of the booking total as a cancellation fee. Cancellation requests received AFTER 4:00 PM CST, the day before the date of your tour departure, will receive no refunds.
RESCHEDULING TOUR FOR A DIFFERENT DATE: You may reschedule your existing tour for a different date/time within the current season (subject to availability) at anytime PRIOR to 4:00 PM CST, the day before the date of your tour departure, at no charge. Rescheduling requests received AFTER that time, will be refused.
REMOVING SPOTS FROM AN EXISTING TOUR: Individual tour spots removed from an existing booking prior to 4:00 PM CST, the day before the date of your tour departure, are subject to 15% of the individual tour spot total as a cancellation fee. Individual tour spots removed from an existing tour AFTER that time, will receive no refunds.
ADDING SPOTS TO AN EXISTING TOUR: You may ADD additional participants to an existing tour at anytime prior to departure (subject to availability). The additional spots will be added at the per person price received at the time the original booking was created.
ALL OTHER ACTIVITY PASSES ARE NON-REFUNDABLE: All activity passes (including but not limited to: climbing wall, treetop drop, giant swing, disc golf, and mini-zips for kids) are non-refundable once purchased.
IMPORTANT: Treeosix reserves the right to refuse service or refunds at anytime, for reasons including but not limited to:
Your zipline guides are prepared to depart for the course RAIN OR SHINE.
If you do not want to go zip lining in the rain, it is your responsibility to contact us before 4:00 PM CST, the day before the date of your tour departure, to request a change to your reservation. Failure to do so will result in a violation of our cancellation policy.
If you feel that the forecasted weather in the area may prevent you from completing the tour as scheduled, it is your responsibility to contact us before 4:00 PM CST, the day before the date of your tour departure, to request a change to your reservation. Failure to do so will result in a violation of our cancellation policy.
Otherwise, proceed to arrive for your tour as normal (10 minutes prior to your departure time). We will wait until your scheduled departure time to make a decision as to whether your tour will depart on time, be delayed, or be cancelled entirely due to weather conditions.
In the event that TREEOSIX decides the tour must be cancelled due to extreme weather conditions in the area prior to departure, we will:
In the event that TREEOSIX decides the tour must be cancelled due and an evacuation of the tour must be initiated to extreme weather conditions in the area after the tour has departed, we will:
Our experience vouchers have no cash value and are non-refundable. They do not have blackout dates unless otherwise specified. They cannot be redeemed in conjunction with any other promotional offers.
Experience Vouchers Expire On Labour Day.
Experience Vouchers must be redeemed for an adventure that takes place prior to the end of the Labour Day weekend each year. Once that date passes, any outstanding vouchers will be converted to an electronic gift card that will have no expiry date. The value of the electronic gift card will be equal to the amount you originally paid for the vouchers at the time of purchase and will be issued automatically to the primary booking contact.
Cancelling a Ziptour Booked with an Experience Voucher
Once an activity has been booked using an experience voucher as payment, that voucher is considered “redeemed”. If you need to cancel a booking made with an experience voucher, there are no refunds or store credits issued.
Additional Experience Voucher Details
** If you possess an experience voucher that contains the word “PROMO” anywhere on the receipt or ticket and is accompanied by an expiry date, this means that your particular experience voucher was donated by Treeosix Adventure Parks to an event or other initiative. Should this be the case, the voucher will expire on the expiry date indicated, contrary to our standard cancellation policy.
** Experience vouchers must be redeemed at the location from which they were purchased. However, if you purchased a voucher for the Cypress Hills location and would like to redeem it at our Elk Ridge location instead (or vice versa); just send us an email with your transaction number and we can make that change for you prior to you making a booking.
All participants must arrive at our BaseCamp at least 15 minutes prior to their scheduled activity. The purpose of this is to allow time to read, understand, and sign our waiver. All individuals under 18 years of age MUST have their waiver signed by a parent or legal guardian prior to participating in any of our activities. Our waivers must be completed electronically (with the exception of school groups).
We highly recommend filling out your waivers in advance of arrival via the link you receive in your booking confirmation to ensure your check-in process is as seamless as possible.
Treeosix Adventure Parks and its employee’s reserve the right to determine availability, refuse service, cancel tours, vary itineraries, amend fares, change days of operation, and make changes to our cancellation policy at anytime.