As the person making the reservation, it is your responsibility to understand and follow our payment and cancellation policies, as well as pass this information along to the other members of your party.
Our policies have been refined and developed in-house based on our years of experience in the industry all while keeping you, as our guest, top of mind. Accordingly, we have made a very concerted effort to keep our payment, cancellation, and other company policies transparent and fair for everyone involved but at the end of the day, you, as the person making the reservation on behalf of yourself or group, are responsible should you disregard them.
Our complete policies are below. Please read them and follow them to ensure we are all on the same page!
A non-refundable deposit ($10/tour spot reserved) is due at the time of booking via valid credit card for all zipline tour and high ropes course reservations. The remaining balance of all bookings will be charged upon check-in (we accept cash, debit, Visa, Mastercard, American Express, and any valid gift card or e-voucher). If you are unable to leave a credit card on file, full payment is due at the time of booking to secure your reservation.
Zipline tour (Base fare): $85/person + GST
Zipline tour (Early bird fare): $75/person + GST
All fares and prices quoted are subject to availability. Fare types cannot be changed once a reservation is created. Prices are subject to change until deposit is received. Prices quoted do not include GST unless otherwise stated.
When paying online with gift cards, ZIPcard points, or Experience Vouchers, our reservation specialists in the office will need to manually accept payment on the back end of the reservation system before we can confirm your booking. Once they have done so, they may contact you for a valid credit card should your method of payment not contain enough value to cover the full cost of your reservation (this also applies to bookings made over the phone).
Additionally, Treeosix Adventure Parks and its employee’s reserve the right to refuse service, cancel tours, vary itineraries, amend fares and change days of operation. Our tours depart at predetermined times so please arrive at least 15 minutes prior to your departure.
EXPERIENCE VOUCHERS – Redemption Details and Cancellation Policy
Our e-vouchers have no expiry date (see ** below), no cash value, and are non-refundable. They can not be redeemed in conjunction with any other promotional offers. Once a zipline tour or high ropes course experience has been booked using an e-voucher as payment, you have the ability to change the date/time of your tour once. No further changes to the reservation are allowed aside from cancelling your tour time entirely. In the event that you need to cancel your tour, you would receive a $50 store credit per cancelled spot, which is valid until the end of the next season and can be used towards anything at our site. This store credit will be in the form of an electronic gift card and will be issued to the primary booking contact only. No store credit will be issued for any cancellation or change request made after your departure time has passed.
IMPORTANT: if using an e-voucher as payment for an experience, this cancellation policy takes precedent over our standard cancellation policy below.
** If you possess an e-voucher that contains the word “PROMO” anywhere on the receipt or ticket and is accompanied by an expiry date, this means that your particular e-voucher was donated by Treeosix Adventure Parks to an event or other initiative. Should this be the case, the voucher WOULD expire on the expiry date indicated, contrary to our standard cancellation policy.
** Experience Vouchers should be redeemed at the location from which they were purchased. However, if you purchased a voucher for the Cypress Hills location and would like to redeem it at our Elk Ridge location instead (or vice versa); just send us an email with your transaction number and we can make that change for you prior to booking!
Changes to your reservation must be requested 24 hours in advance of departure.
Prior to 24 hours in advance of departure, the following modifications can be made to your existing reservation. You may contact us to:
After the 24-hour mark, we will not make any adjustments to your current booking regardless of circumstance or request (with the exception of adding participants to your reservation if there are spots available).
However, you can still receive a partial store credit for a future experience as long as you request to cancel your tour prior to your departure time.
HOW TO CANCEL YOUR TOUR UNDER 24 HOURS PRIOR TO DEPARTURE:
IMPORTANT: No store credit will be issued for any cancellation or change request made after your departure time has passed (ie – “NO SHOWS”).
RIGHT TO REFUSE SERVICE OR REFUNDS/CREDIT
Treeosix Adventure Parks and its employee’s reserve the right to refuse service and refuse issuing refunds or store credit for future experiences at anytime, for reasons including but not limited to:
RAIN OR SHINE POLICY
Our zipline guides are prepared to depart for the course RAIN OR SHINE.
If you do not want to go zip lining in the rain, it is your responsibility to contact us and request a change to your reservation. All change requests are subject to our standard cancellation policy (see above).
THUNDER AND LIGHTNING POLICY
We take thunderstorms and/or lightning risks very seriously but also recognize that changes in weather are out of our control. For your safety, we abide by the following policy:
Proceed to arrive for your tour as normal (15 minutes prior to your departure time). We are required to wait until your scheduled departure time to make a decision as to whether your tour will depart on time or whether it is unsafe to go on the course.
1) In the event your tour does not depart due to a drastic change in weather:
2) In the event your tour proceeds as scheduled and a drastic change in weather results in a mid-course evacuation:
Below is how we determine the amount of credit received should a mid-course evacuation occur that was initialized by Treeosix Adventure Parks, as stated above:
Credits received as a result of a tour evacuation expire at the end of the next season.
Lastly, if you feel that the forecasted weather in the area may result in a tour cancellation (and you want to save a trip out to our site), it is your responsibility to contact us and request a change to your reservation. All change requests are subject to our standard cancellation policy (see above).
PARTICIPANT WAIVER POLICY
All guests must arrive at our BaseCamp at least 15 minutes prior to their scheduled activity. The purpose of this is to allow time to read, understand, and sign our waiver. All guests under the age of 18 years old must also have their waiver signed by a parent or legal guardian. Treeosix Adventure Parks’ staff and management reserve the right to prevent any person, for any reason, from participating in our activities at any time.